doyokjp Privacy Policy

This page describes what we collect when you use doyokjp and how we keep that data protected. We collect personal information — your email, name, date of birth, address, and national ID type — during account registration and KYC verification. We also collect payment information when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), and behavioural data such as your login history, game selections, and bet records while you use our platform.

We at doyokjp use this data solely to operate your account, process deposits and withdrawals, prevent fraud, and comply with legal obligations in our jurisdictions. We do not sell your data to third parties. We may share payment information with our payment processors and banks required to settle your transactions, but we do not permit these partners to use your data for their own marketing. Our commitment is transparency — you have the right to know what we store, how we use it, and who has access.

If you have questions about your data, how long we retain it, or your rights under privacy law, this policy answers those questions directly. For any concerns not addressed here, contact our support team.

What Data We Collect on doyokjp

When you register with doyokjp, we collect your email address, password (which we encrypt and do not store in readable format), full name, date of birth, residential address, and national ID type. This information is required for KYC verification, which unlocks deposit and withdrawal access. We also collect your phone number if you choose to enable two-factor authentication (2FA) for added account security.

Once you deposit on doyokjp, we collect transaction data — the payment method you used, the amount, the date, and the settlement status. We retain this data to reconcile accounts, detect fraud, and provide withdrawal confirmation. We also log your gameplay activity — which games you select, when you access them, your bet amounts, and outcomes. This data helps us detect unusual patterns that might indicate account compromise or fraud.

How We Use Your Data on doyokjp

We use your personal data to operate your doyokjp account, process your deposits and withdrawals, and verify your identity during KYC. We use payment transaction data to settle funds between you and our payment partners, to detect duplicate accounts, and to prevent fraud. We use your gameplay data to monitor for unusual activity — for example, if someone logs into your account from an unfamiliar location or IP address, we may flag this and ask you to verify your identity.

We also use aggregated, non-personal data for statistical purposes — for example, we count how many users access doyokjp during Liga 1 fixtures or Piala AFF tournaments to understand usage patterns. This aggregated data never identifies you personally. We do not use your data for marketing to other users, and we do not share your data with advertisers. We retain gameplay data for dispute resolution — if you question an outcome or transaction, we need records to investigate fairly.

Third-Party Access and Data Sharing

We at doyokjp share your payment information with our payment processors and banks (such as BCA, e-wallet, mobile banking, local payment, and mobile wallet operators like online payment, e-wallet, mobile banking, local payment, online payment) only to the extent necessary to complete your deposit or withdrawal. These processors are bound by contract to keep your data confidential and may not use it for their own purposes beyond processing your transaction.

We may disclose your data if required by law — for example, if a government agency requests your account records during a fraud investigation. We do not voluntarily share data with law enforcement without a court order. We do not share your data with third-party analytics companies, social media platforms, or advertisers. Your data remains within our systems and our trusted payment partners' systems.

Data Retention and Deletion on doyokjp

We retain your personal data for as long as your doyokjp account is active. If you close your account, we retain records for a minimum period required by law (typically three to five years for anti-money-laundering compliance) before securely deleting them. Deletion means we remove your data from our systems; we do not retain backups containing personal information beyond this period.

You have the right to request what data we hold about you on doyokjp. Contact our support team with a verified request, and we provide a data export within thirty days. You may also request deletion of non-essential data (such as your phone number if 2FA is disabled), though we must retain core account information (email, name, ID type) for legal compliance and dispute resolution.

Cookies, Tracking, and Server Location

We use cookies on doyokjp to remember your login session, store your language preference, and track your activity for security and fraud detection. These are functional cookies required for the platform to operate — they are not used for advertising or third-party tracking. You may disable cookies in your browser settings, but doing so may limit your ability to use doyokjp fully.

Our servers may be located outside your jurisdiction (Indonesia). This means your data is processed and stored in regions that may have different privacy laws than Indonesia. By using doyokjp, you consent to this cross-border data transfer. We encrypt data in transit and at rest to protect it during transfer and storage, regardless of server location. If you have concerns about data crossing borders, refrain from using our platform or contact support to discuss alternatives.

Your Privacy Rights on doyokjp

You have the right to access your personal data, correct any inaccuracies, and request deletion of non-essential information. You have the right to know who has access to your data and how we use it. You have the right to opt out of non-essential data collection (for example, you may disable 2FA, which means we stop collecting your phone number). You also have the right to lodge a complaint with a data protection authority if you believe we have mishandled your data.

To exercise these rights, contact our support team with a clear request. We verify your identity before responding to ensure we are protecting your data. Requests are processed within thirty days. Some requests — such as deletion of core account information — may not be granted if retention is required by law or for dispute resolution, but we explain our reasoning in writing.

Contact and Policy Updates on doyokjp

If you have any questions about our doyokjp privacy practices, contact our support team. We respond to privacy inquiries within three business days. If you believe we have violated your privacy rights, you may escalate your concern to our management team for review. We also maintain contact with data protection authorities in jurisdictions where we operate; if you prefer to file a formal complaint, we provide contact details for the relevant authority.

We may update this privacy policy to reflect changes in our practices or legal requirements. When we update the policy, we notify users of material changes via email and request your consent to continue using doyokjp. Minor clarifications do not require new consent; we simply post the updated policy and continue operation. Your continued use of your account after a policy update constitutes acceptance of the new terms.

This policy is effective as of the date posted on doyokjp. We remain committed to protecting your personal data while operating fairly and transparently across Jakarta, Surabaya, Bandung, Medan, and all supported jurisdictions where our platform is available.